Call Logs

Overview

The Call Logs page provides a comprehensive overview of all incoming and outgoing calls made through your VoiceCreator.ai system. Each call entry contains detailed information such as timestamps, costs, call status, the associated assistant, and customer details. The page is designed to help you monitor call activity and performance metrics efficiently.

Features of the Call Logs Page

1. Summary Table
   The main section of the page displays a summary of all call logs in a table format, including:

   • Timestamp: The date and time of the call.
   • Cost: The cost associated with the call.
   • Ended Reason: Indicates how the call ended (e.g., assistant-forwarded-call, customer-ended-call).
   • Assistant: The voice assistant associated with the call.
   • Phone Number: The number used for the call.
   • Customer: The customer’s phone number involved in the call.

2. Pagination
   Navigate through multiple pages of call logs using the pagination controls at the bottom of the table.

Call Details View

Clicking on a call entry in the table opens the Call Details view. This section provides in-depth insights into the selected call, displayed across multiple tabs.

Logs Tab

• Shows a visual timeline of the call, including key events and timestamps.
• Displays raw and processed data for detailed analysis.

Transcripts Tab

• Provides a full transcript of the conversation between the customer and the assistant.
• Includes metadata such as timestamps for each interaction.

Analysis Tab

• Summarises the call with key highlights:
  • Summary: A brief overview of the call’s purpose and outcome.
  • Success Evaluation: A Boolean indicator (true/false) of whether the call met the defined success criteria.

Messages Tab

• Displays all messages exchanged during the call in JSON format.
• Includes both system messages and assistant responses.

Call Cost Tab

• Shows a breakdown of the call cost, including duration and any applicable charges.

How to Use the Call Logs Page

1. Accessing Call Logs
   Navigate to Operations > Calls in your dashboard to access the Call Logs page.

2. Filtering Calls
   Use the search and filter options (if available) to narrow down the list based on specific criteria, such as date range or assistant.

3. Viewing Detailed Call Information
   Click on any call entry in the table to open the Call Details view. Explore the tabs to get a detailed breakdown of the call’s contents and performance.

Example Use Cases

• Monitoring Performance: Track how well your voice assistants handle calls and identify areas for improvement.
• Cost Analysis: Evaluate the cost-efficiency of your operations by reviewing call costs.
• Quality Assurance: Use transcripts and success evaluations to ensure consistent service quality.
• Customer Insights: Analyse call data to understand customer interactions and preferences better.