Overview

##Overview
The Analytics - Overview page provides a summary of key metrics related to call performance, usage, and costs over a specified period (e.g., Last 30 Days).

Page Features

1. Date Range Selector

   • Located at the top-right corner.
   • Allows users to filter data by a specific time range (e.g., Last 7 Days, Last 30 Days).

2. Key Metrics Summary

   • Total Call Minutes:
     Displays the total number of minutes used compared to the plan’s allowance. Includes a percentage indicator for trends.
   • Number of Calls:
     Shows the total number of calls made, with a daily average and trend percentage.
   • Success Rate:
     Represents the percentage of successful calls out of all attempts.
   • Average Cost Per Call:
     Indicates the cost efficiency of calls during the selected period.

3. Plan Usage

   • Displays the current plan (e.g., Business Plan) and shows the percentage of minutes used against the total allowance.

4. Graphs & Visualizations

   • Calls by Day of Week:
     Bar chart showing the distribution of calls across the days of the week.
   • Calls by Hour:
     Line chart illustrating peak call hours and concurrent call trends. The peak hour is highlighted for better insights.

5. Cost Breakdown

   • Included Minutes Value:
     The value of included minutes in the plan.
   • Additional Minutes Cost:
     Costs incurred for exceeding the included minutes.
   • Total Cost:
     Sum of the above, representing the overall cost for the period.

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Instructions for Use

1. Filter the Date Range
   Use the dropdown in the top-right to select a desired date range. The metrics and charts will update accordingly.

2. Monitor Key Metrics
   Review the summary at the top for a quick snapshot of call performance, cost trends, and usage statistics.

3. Analyse Trends

   • Use the Calls by Day of Week chart to identify the most active days for calls.
   • Refer to the Calls by Hour chart to understand peak call times and optimise scheduling.

4. Track Costs

   • Monitor the Cost Breakdown section to ensure that usage aligns with the included minutes and avoid additional costs.

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Additional Notes

• The Call Analysis tab provides more detailed performance metrics.
• For retention or satisfaction-related data, refer to the Customer Retention and Customer Satisfaction tabs.