Use Cases

VoiceCreator.ai is an advanced AI voice agent platform designed to streamline various business processes. Below, we outline some of our customers' most common and successful use cases. This guide aims to provide an overview of how different industries can leverage AI voice assistants to enhance their operations.

Inbound vs. Outbound Assistant Goals

Outbound

When considering outbound use cases, two key performance indicators (KPIs) are paramount:

Call Volume: The number of calls made is crucial in reaching a broad audience.
Conversion Rate: Essential for evaluating the success of the outbound calls in achieving their goals, such as sales or lead generation.

Inbound

For inbound scenarios, the focus shifts to handling high call volumes efficiently:

Call Volume: AI can handle calls 24/7, unlike human agents who are limited to specific working hours.
First Call Resolution: Measures how effectively calls are resolved during the initial interaction.
User Satisfaction: Particularly important as inbound calls often involve users with issues or specific objectives.

Assistant Goals

VoiceCreator.ai allows for the creation of assistants tailored to various goals. Some assistants are designed for single objectives, while others can handle multiple goals. Here are some common goals:

Appointment Booking: Scheduling meetings, demos, or other appointments.
Call Transfer: Directing calls to human agents when necessary.
Text/SMS Sent: Sending follow-up information, such as appointment links, forms, presentations, or offers.
Lead Qualification: Assessing caller needs to determine if they qualify for a product or service.
Appointment Reminder: Increasing attendance by reminding customers of upcoming appointments.
Follow-up Calls: Gathering feedback post-conversation to improve services.
Issue Triaging: Collecting context on issues to direct them to the appropriate human department.
Prescreening: Common in recruitment, asking preliminary questions to determine candidate suitability.
FAQ Handling: Quickly resolving common queries.
Promotional Engagement: Upselling or introducing new products to existing customers.

Industry Examples

Real Estate

Appointment Booking: Scheduling viewings and meetings.
Lead Qualification: Assessing buyer or seller interest and needs.

Healthcare (Doctors, Dentists, Dermatologists)

Inbound Handling: Managing appointment bookings, reminders, and issue triaging.

Solar Industry

Lead Qualification: Assessing interest and suitability for solar solutions.

Recruitment

Prescreening: Conducting initial candidate interviews.
Appointment Booking and Reminders: Managing interview schedules and reminders.
Follow-up Calls: Collecting feedback and additional information.

Insurance

Lead Qualification: Identifying potential customers.
Promotional Calls: Upselling insurance products.
Policy Renewal Reminders: Notifying customers about policy renewals.

Car Dealerships

FAQ Management: Answering common questions.
Appointment Booking: Scheduling service appointments.
Issue Triaging: Collecting information on car issues and directing to the right department.
Promotional Engagement: Informing customers about new deals and promotions.

Home Services (Flooring, Handyman)

Appointment Booking and Reminders: Managing service schedules and reminders.

Events and Webinars

Appointment Booking and Reminders: Scheduling and reminding attendees about events.
Follow-up Calls: Gathering feedback post-event for improvements.

These use cases demonstrate the versatility and effectiveness of VoiceCreator.ai in various industries, helping businesses improve efficiency, customer satisfaction, and operational success.